Diethelm Keller Brands
The new service portal of DKBH is online
With the basic idea of "improved service for even greater customer satisfaction", the Swiss company Diethelm Keller Brands (DKB) offers with its new service portal a comprehensive source of information both for specialist and trade partners. In addition to a knowledge base, employees and end customers can now also use an interactive spare parts catalog with numerous additional features, and comprehensive information material of individual products.
For the optimal representation of the brands managed by DKB, the software solution for an interactive spare parts catalog, led by the name door2parts, was embedded. This is used to easily visualize the structure of machines, across all levels, down to its individual parts via CAD drawings.
Through the integrated editorial system, parts lists from the existing SAP system are automatically imported. Hotspot technology links each individual part with the appropriate article data. The service platform is linked with the DKB brand homepages.
Internal and external partners with individual user accounts have access to all relevant information such as aftersales device information, repair instructions, service manuals or price lists - all from one merged source. Trading partners also have their own FAQ page, in which all usual questions have been entered with the corresponding answers from the support.
Markus Künzi, DKB Head of Logistics & Service, is enthusiastic: "With our new service portal, we are creating a solution to combine all spare parts and product information for different user groups in one application accessible at any time on all mobile devices. A clear added value for our customers and partners!"