B. Strautmann & Söhne GmbH & Co. KG
New look for visually appealing spare parts management
B. Strautmann & Söhne GmbH u. Co. KG develops and produces practical solutions for professional use in agriculture for cattle feeding, green forage harvesting, universal spreaders and transport technology as well as introduction dosing technology for biogas plants.
The electronic internet-based service and spare parts system (short: ELISE) implemented by door2solution in 2005 still satisfies Strautmann's customers, dealers and service technicians. For Julian Unger, Head of Spare Parts at B. Strautmann, the use of door2parts is an optimal tool for the process-optimized preparation of machine data and documentation, because "optimized after-sales service is becoming increasingly important and makes a decisive contribution to customer loyalty and customer satisfaction. satisfaction."
The continuous development and optimization of spare parts management was always important to B. Strautmann: over the years, the functionalities of ELISE were expanded and supplemented. In addition to the standard functions of an interactive spare parts catalog (interactive parts lists, hotspots, etc.), ELISE now has distinctive variant configuration, mapping of international dealer structures, a specialized trade area (login, prices and orders), an integrated structure tree and GIS search (geographic information system ). The layout adjustment carried out in 2018 now gives the portal a new visual sheen.